View Frontend SA
Overview Reports Properties Projects Owners Agents Buyer Leads Site Visits Support Payments Invoices Users Settings

Customer care

Support desk

Track buyer tickets, seller verification issues, visit reschedules, wrong listing data, and payment disputes.

Open tickets 18 4 high priority
Avg first reply 11m On target
Visit issues 6 Reschedule
Listing reports 14 Verify claims

Operational cards

What needs attention

High

Wrong property photos

Buyer reported mismatched photos on a resale listing. Listing manager needs review.

Waiting

Owner unreachable

Owner callback not completed after two attempts. Assign alternate support.

Scheduling

Cab visit reschedule

Buyer requested a new Barasat project visit slot for Sunday morning.

Support desk table

Ticket Customer Property Owner Status
SUP-5108 Riya Sen Fortune Heights Visit desk Escalated
SUP-5107 Amit Roy Narendrapur Flat Support Waiting owner
SUP-5104 North Cafe New Town Office Billing Review
SUP-5101 Maya Dutta Rajarhat Green Support Resolved

MVP backend modules

Planned
  • Property inventory and verification
  • Buyer leads and site visit pipeline
  • Builder projects and RERA documents
  • Owner, broker, and agent workspaces
  • Payments, invoices, and support workflows